Five Questions to Ask Before Hiring a Carpet Repair Company

Interested in hiring a carpet repair company in Littleton? Here are five questions to ask before you sign on the dotted line.

What carpet repair methods are you proficient at?

Experience counts for a lot, especially in a service-related industry. Everyone wants to work with a company that’s “been around the block a time or two”, especially when it comes to solving difficult problems. You should ask your selected carpet repair companies about their level of proficiency in terms of replacing carpet, stretching carpet, fixing burn marks, alleviating water damage, and remedying split seams/carpet tears. Along with asking each provider directly, scan some consumer reviews to confirm that actual customers can back up the carpet repair company’s statements. Also, consumer reviews are a great way to gain an understanding of a company’s friendliness/customer service skills, punctuality, and reliability.

How much training does your team have?

You expect a carpet repair company’s owner or general manager to have extensive on-the-job experience, but ideally this experience level applies to the entire company. Ask each candidate company how much training their team has, inquire about any certifications, commendations, and awards, and ask to check the company’s employee qualification documents. You want someone who can not only do the job well, but provide experience-based recommendations for future carpet care, damage avoidance steps, etc. If a carpet repair company employees a few rookies, confirm that an experienced supervisor will be onsite throughout the job.

Is your work guaranteed?

This is another essential question a customer should pose to any service provider. In this particular case, you want to confirm a) that the carpet repair company offers a guarantee, and b) the specifics of said guarantee. It’s likely that most if not all of the companies you speak with offer a guarantee, but the conditions can differ from company to company. A good guarantee is one that extends for at least 30 days and pertains to any flawed work done during the repair. A guarantee wouldn’t ordinarily cover any new damage incurred in the 30-day period; that’s something you’ll likely need to discuss separately with the provider.

Do you offer free estimates?

Soliciting estimates from two or three different carpet repair companies is vital. This way you can compare cost, guarantees, experience, etc. and make an informed decision. It’s never a good idea to jump at the first offer you receive. Carpet repair firms, just like plumbers, roofers, and HVAC repairmen, want your business, and providing a free estimate either over the phone or in-person is par for the course.

Are you bonded and insured?

This question is black-and-white. If a company isn’t bonded and/or insured, cross them off your list. In this day and age, any professional carpet repair company should carry the requisite bonding and insurance in case something goes wrong during the job.

For more information on carpet repair and to receive a free estimate for carpet repair in Denver, contact A Personal Touch Carpet Cleaning at 720.344.2870 or use our online contact form to request your free estimate or to schedule your carpet cleaning, carpet repair or wool rug cleaning service appointment. Remember at A Personal Touch, “We don’t cut corners, we clean them.”

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